Janteloven

I learned a new word this week: tilbakemelding. It means “feedback”. Feedback is something I’ve been exposed to for many years, from having a supervisor red-line a research thesis to receiving criticism on my teaching style*. I roll with it, because I truly believe that criticism makes you better**.

I, like many other lecturers, use feedback as a teaching tool. I have recently been tasked with preparing a group of students for an upcoming international competition conducted in English, and I decided to use a 'trial by fire' method to whip them into shape as I didn't have much time.

I made them each stand up and give a presentation about whatever struck my fancy, and then I gave them feedback on it – I pointed out the good and the bad. But to help them gel as a team, I also asked the students to give feedback to each other. I’ve used this technique before when teaching in the US and the UK with great success. I should’ve known better in Norway.

Student 1 stands up and gives an adequate presentation. After giving him some pointers, I opened up the floor to the other students. No one budged***. So I gently nudged another student to offer some thoughts. This is how the conversation went:

Me: “Student 2, how did you think that presentation went?"
Student 2: “It was okay.”
Me: “Could you expand on that? What did you like?”
Student 2: “I like that he spoke so slowly. It made it easy to follow.”
Me: “Great! And were there any areas for improvement?”
Student 2: “Yeah, I thought he spoke too slowly. It made it hard to follow.”

And herein lies the problem with asking a Norwegian to give feedback. It’s not that they don’t have any constructive thoughts to offer, but it is very culturally uncomfortable to be seen to criticize another person. This means that there is rarely a harsh word said, but, likewise, there is rarely strong praise given.

After one of my very first lectures in Norway, one Norsk gentlemen approached me and said, “Thank you for the class. It was okay.” I was devastated. “Okay” in my book means barely adequate or could have been (markedly) better. I tried to take it on the chin and wandered back to my office feeling a bit dejected.

A few months later after another lecture, the scenario repeated itself. But this time, after receiving the ‘okay stamp of mediocrity', I decided to push it. Again, I want to do the best job I can for my students, so if there was an issue, I wanted to know about it so I could address it.

“You say you feel it was okay. What could I have done to make it better?” I asked. He looked at me, puzzled. He then explained to me that, when a Norwegian says something is ‘okay’, that’s likely the American equivalent of doing a handstand. Very understated, these Norwegians. He went on to tell me that to get told something is ‘okay’ may well be one of the nicest compliments to get from a Norwegian. This did not compute for me.

And then I discovered janteloven (Jante Law). Janteloven is a set of loose guidelines dictating proper behavior in Norwegian**** culture. According to Wikipedia, janteloven is made of up ten points:

1. Don't think that you are special.
2. Don't think that you are of the same standing as us.
3. Don't think that you are smarter than us.
4. Don't fancy yourself as being better than us.
5. Don't think that you know more than us.
6. Don't think that you are more important than us.
7. Don't think that you are good at anything.
8. Don't laugh at us.
9. Don't think that anyone of us cares about you.
10. Don't think that you can teach us anything.

If that isn’t a testament to an ‘us and them’ culture, I just don’t know what is. I’m not saying it’s bad (or good), just different. I was raised in a way that was almost completely opposite to these teachings, hence why I probably have little cultural clashes about things like tilbakemelding. It also explains why the praise is muted and the criticism softened.

I can’t totally get on board with janteloven, I must say. I think there’s value in humility, but I also think there’s equal value in self-confidence and knowing your abilities. I would rather see balance than extremes.
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* These ‘criticisms’ are usually masked as ‘teaching evaluations’, but students never say the nice things. It’s only the angry ones who seem to take the time to fill them out.
** That’s kind of a lie. I think criticism with the right intent makes you better. Just slagging someone off for no reason is not productive and it just makes you look like a meanie.
*** What this actually means is that everyone suddenly became very interested in a tiny speck on their desk and stared intently at it. People, please don’t think that by not making eye contact with me that I can’t see you. I know you don’t want to be called on. Which is exactly why I will call on you first.
**** And Danish, Finnish, and Swedish culture as well.

Me being me

This week has gone quickly and has left me a little knackered. After an eating, sleeping, and TV-watching weekend in Paris, I was thrust headlong back into the grind as I faced three presentations this week. They were all in some way about international human resource management and culture.

At the second presentation, made to a group of recent university graduates working in the oil industry, I spent an hour describing different academic constructs related to culture and discussed how to avoid pitfalls and conflict solely based on differing cultural expectations. I’ve given this talk (what feels like) a zillion times, and I breezed through, peppering the dialogue with examples of cultural gaffes I myself have made*.

After I finished talking, I opened up the floor for questions. In some ways I don’t know why I go through this exercise as there is rarely a question to be had** and I end up standing at the front, silently and desperately pleading for someone else to open their mouth.

And one recent graduate did just that – opened his mouth, I mean. I hadn’t anticipated that my explanation of my own cultural gaffes would actually deny me some credibility as a cultural “expert”***. He asked:

“If you know so much about culture, why do you make mistakes with it yourself?”

Good question, kid.

At the time I breezed off an answer I thought would satisfy the herd, but the question stuck with me. Why do I make the very mistakes I advise others how to avoid?

I think it comes down to emotion. Even if you know the ‘right’ answer or the ‘correct’ behavior in a given situation, when you are feeling stressed or defensive or sensitive, you revert to your core. And often my cultural core is diametrically opposed to the situation with which I am dealing.

So even though I know that raising my voice to a Norwegian will get me nowhere, when I am being told that my visa will take four months and not the promised four weeks to process, I revert to type. I become that stereotypical aggressive American. Even though I know that conflict is not resolved through hard negotiation tactics in Norway, I still use ultimatums as a bargaining chip. This strategy rarely works, but I can’t seem to help myself.

I can’t seem to help myself because, no matter how many layers of other cultures I wrap myself in, at my core, I am what I am and what I always was and what I likely will continue to be.

I think this realization is in some way freeing as I am allowing myself to make the mistakes I know I shouldn’t. But to be any other way wouldn’t be me being me. So I will keep telling others how to avoid cultural conflict, and I will do a pretty good job at avoiding it myself in most cases. But when I slip up, I will permit myself to be wrong and know that it’s okay.

It’s just me being me.
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* One of the most important lessons I learned when talking about anything that could be perceived as uncomfortable is that you are safer making fun of yourself and having a group laugh at your own expense than you ever will be trying to use veiled humor directed at the audience. I learned this lesson only after managing to insult about 150 Norwegians with what I thought was a funny anecdote about the perceptions of Norwegians by foreigners. Let’s just say 150 sharp intakes of breath and about as many dirty looks later, I resolved never to make the same mistake again.
** My own take on this is not that there are not questions, but that a Norwegian, no matter how beautiful their spoken English, feels awkward speaking English in front of their fellow countrymen. I sympathize with this as I know the level of panic if I even have to utter one sentence på norsk into a microphone, so I just appreciate it and move on. I still do hold out hope that one brave soul might ask away.
*** I put “expert” in quotes as I am really an expert in nothing but the preparation of Tex-Mex food and celebrity trivia.

Kan du snakke norsk?

I've been a bit slack on the blogging for the last week, partly due to my lack of Nyquil and persistent illness (the hacking cough is starting to...umm... hack off those around me now). The main reason I've been lax, however, is because I have returned to work after the summer sabbatical. I am a professor at a business school, and, while the money is not great and the glamour even less so, it affords me summers off, which is worth more than a salary offers.*

This week marked the return of the students, and it meant this chick had to get back to work. It's a tough job sometimes as I feel I am quite low-brow most of the time, based solely on my love for tabloid newspapers and crappy gossip sites. I have had to get back into the swing of things and 'academic' myself up again. See you next summer, Perez Hilton!

Part of the back-to-school process involves meetings. Lots and lots of meetings. Usually by October I have reverted to my usual policy regarding meetings, which is to avoid whenever possible. But in my start-of-term exuberance, I try to show up for the biggies to be a team player. This week I have spent at least ten hours in meetings. That alone would normally be enough to make me tear my hair out, but added into the mix are the fact these meetings are all in Norwegian.

This would seem an obvious thing since I am, after all, in Norway.

But I have whiplash from transitioning from English to Norwegian, and have been ingesting headache tablets at an alarming rate as a result. Let me lay it on the table - I am rubbish with Norwegian. For the first year and a half I lived here, I avoided learning any Norwegian at all. It's so easy to do as 95% of Norwegians speak English beautifully. But when I took my new job, I felt a large chasm between me and the rest of the staff due to my self-imposed language barrier.

Don't get me wrong - everyone was and is so kind to me, always offering to translate the important things or help me when I look confused (which is more often than not). But I felt I was an outsider since there always had to be a break in the meeting for Boss to ask if I understood. I didn't want to be singled out and I didn't want to create any additional work for others, so I resolved to learn some Norsk.

I first signed up for a Norwegian course at a local learning center. It met for 3 hours one night a week. I made it through the first 45 minutes of session one and left, never to return. The problem was really ego. Those who teach are usually the worst at being taught.** So the following week I hired a private tutor and spent the next six months taking lessons twice a week.

Because it was one-on-one, I dictated what I wanted to learn. I spent hours with Tutor translating work emails, academic articles, and textbooks. The result is that I have a fairly large vocabulary of management-related words, but I have absolutely no idea how to string them into a sentence, as mundane things like grammar and tense bored me.

This means I can follow a meeting by picking up keywords and context, but I would be hard pressed to muster up much more conversation than a four year old Norwegian child (and that might even be over-estimating my abilities a bit). It also means that I am always five minutes behind and 50% off topic when in meetings as I take far too long translating things in my head.

Recently the Norwegian Directorate of Integration and Diversity (IMDi) published a study detailing integration results for foreigners living in Norway. In this report, they note that "Numerous studies... document the need for better Norwegian language skills among many immigrants who have been resident in Norway for some years. (p.19)"

I'm not surprised. I am pretty certain I am one of those immigrants they're talking about. In my own work as a cultural researcher and academic, whenever I speak about cultural integration in a business context, I always emphasize the importance of learning the local language, even if your own language is widely spoken. It's about understanding nuance and meaning and removing barriers to relationships. I am embarrassed to say I have not sufficiently done that.

This all boils down to the fact that I've got to sort it out and suck it up and find myself a classroom to sullenly skulk in to so I can learn properly. It won't be fun, nor easy, but I have to practice what I preach. Jeg må prøve, you know.
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* I stand by this statement. I have worked for a lot more money and gained an ulcer, so working for less money but more freedom reaps its own rewards in my book. I certainly spend less on antacids and therapy now.
** I just didn't think smacking on the CD that came with the textbook and playing it for 20 minutes straight was a teaching technique with which I could get on board. I'm fussy like that.